Fidelity — Pain Points (Archive Scan)

I just want to come here and vent because I can't seem to get satisfaction from Fidelity Customer Service. I had an inherited 403b that I've had for years. Barely 5 figures in the account. There was a larger purchase that I wanted to make in my area (home theater related.) The guy was willing to wait until I could get the cash, I expected 1-2 weeks tops. The first call the person in the 403b depar…

I have exhausted normal customer service channels and are getting nowhere. My wife’s Fidelity credit card (issued by Elan Financial Services) was closed due to “suspected fraud.” We were told documentation was required to verify the account. Here is what we have done so far: • Called authentication service 8662687231 more than THREE times to verify the status of the case (avg holding time is 1 hr,…

After 6+ years of using Fidelity exclusively for banking, investments, credit card, I am unwinding due to a terrible chargeback experience. In summary, I had purchased sporting tickets on my Fidelity Elan card. The tickets clearly did not note any obstruction. When arriving at the venue, there was a significant obstruction (near 100%). I attempted to resolve with the ticket vendor whom I purchased…

Fidelity says that sending money from my bank’s app will avoid the long hold period on funds. Well, how do I do that? I use SoFi, and trying to link my Fidelity account through Plaid for transferring or withdrawing just says “no checking or savings accounts found” and I can’t do anything else. If they mean a wire transfer, I have to pay a fee for the transfer. What should I look for?

I attempted to file my taxes on my own, but once I imported my 1099-Rs into turbotax it cut my return from ~3k to ~1.5k. I paid to have a tax expert from turbo tax file for me and after speaking the rep she is telling me that because I transferred the money from a Traditional IRA to a Roth IRA that it will be taxed at this stage. My understanding was that a backdoor roth conversion would avoid any…

Hello, I recently opened a Fidelity CMA and am slowly shifting my normal checking activities over to this new account. But I am having an issue linking my Citi card to it. I add a payment method on Citi's website and they tell me to be on the lookout for two small deposits to confirm connection. I receive an email from Citi telling me they've made the two micro deposits and I have 30 days to confi…

So this morning I started to do my taxes and noticed Fidelity Got Rid of the OLD Fullview Completely with no way to get to it. I now can't see any of my subcategories from last year! When I do a download into a spreadsheet all custom categories do not download. Trying to use the New Fullview to see last years categories is a joke and half the time the stupid calendar drop down boxes to do customer…

Just a preface, I have a 830 credit score, 3 instant card approvals in the last 3 years with credit lines starting at 10K upto 25K, 700K in cash in a Fidelity money market, my highest utilization on any card is 3.5%. Needed a 2% throwaway for monthly non-category spending so I applied for the Visa. It has been an ordeal since that moment. Got some cryptic message that I would be mailed a response …

With Fidelity and Schwab being the leading online brokers, I find it strange that uninvested cash (sweep) at Schwab earns close to 0% while uninvested cash at Fidelity earns money market returns. (Trading at Fidelity is done directly from a money market. At Schwab one first one must move the funds to cash and then trade.) My question is "how much does this hurt Schwab in their competition with Fid…

I’m seeing a major discrepancy in how Fidelity reports NEOS ETFs (BTCI, CSHI) on 1099-DIVs compared to Vanguard, and I’m trying to determine if Fidelity actually corrects this before April. **The Issue:** On my Fidelity 1099, BTCI/CSHI distributions from Jan–May show a high Return of Capital (ROC) as expected. However, from June–Dec, Fidelity is reporting a \~50/50 split between Ordinary Dividends…

I got a call right now from “Thomas Scott” of the Fixed Income/CD team. He seems like a real person (found his LinkedIn) but the call itself left a bad taste in my mouth. 1. “Thomas” confirmed my name, but never confirmed my DOB, SSN, address, or any other identifying information. I found this odd because usually I’m asked an additional piece of identification to confirm my identity. 2. Conversati…

I’m trying to **automate my investing** and came across **Fidelity Basket Portfolios**. I’m currently on the **30‑day free trial** and experimenting with how it fits into my long‑term strategy. Here’s how I’m using it so far: * Roth IRA: I created a basket of all my dividend ETFs (SCHD, VIG, DGRO, DGRW, VYM, DIVO). * Brokerage: I built a basket for technology ETFs plus a few high‑conviction stocks…

My company just merged with another company. Currently we use Fidelity for our 401k's (which I love) but this new company uses Ascensus (which I have read terrible things about). I have about $30,000 in my current Roth 401k & I'm wondering what I should do. 1) Should I roll it over to Ascensus (they are only putting in 2% & I currently have 3% going in right now as we are trying to save for a hous…

I currently have a small rollover IRA account with Fidelity (rolled over from ex-employer 401k. It used to be a net benefit acct). I don't have other fidelity accounts. I will be inheriting a small investment account (from Chase) and two small IRA accounts (one from chase and one from a small local bank). All 3 accounts are under $10k each. These 3 accounts belong to my dad who recently passed. He…

I have seen conflicting responses from Fidelity about whether or not the Realized Gain/Loss amount in the 1099-B *includes* the Total Wash Sales. My questions is extremely simple, when using Fidelity's 1099-B to report G/L to the the IRS, do we use: A. The Realized Gain/Loss Value that is provided B. The Realized Gain/Loss Value - Total Wash Sales Fidelity reps provided conflicting information a y…

Opened a new checking account at a major bank. Tried to link Fidelity Cash Management for transfers. Fail - why? Well, it looks like Fidelity may have added a layer of fraud detection provided by Early Warning. While I have no specific cause, and Fidelity's front line support could not provide me with one, I suspect that it is because the CM account is a joint wros account, where the external acco…

It's unbelievable that I opened my Fidelity account almost two weeks ago and still haven't fund it because customer service doesn't know what to do to transfer my cash from my checking or savings account into my Fidelity account. The only answer is to wire the money from my bank.🤔. It cost money and time. I use different brokerage accounts and it's very easy to transfer money from my accounts. I a…

I had 2 accounts with 690 strikes on SPY that expired today, 2/6. Fidelity took the liberty of closing them and then market selling them. [account 1](https://preview.redd.it/0unhuv9czxhg1.png?width=870&format=png&auto=webp&s=98d9d905bf64942d062224bd675f43de7ddf88fb) [account 2](https://preview.redd.it/xyirihedzxhg1.png?width=870&format=png&auto=webp&s=0c46af416638fda068db24f57932228986c6d249) They…

• Total proceeds: 10,730,186.91 • Total cost basis: 16,900,530.80 • Realized gain/loss: −6,170,343.89 I have unGodly $6 million in losses, while the YTD performance shows $75k gain in the same account. What is wrong with Fidelity?

Wondering if I am dumb when it comes to taxes or if this has happened to anyone else. I opened an SPXW put debit spread in November of last year. Buying a Jan 15th 6800 P and selling a Jan 15th 6700P. I closed the trade on Dec 31st for an $1800 loss. I set it up in fidelity to close both legs at the same time. I would expect both legs to appear on my 2025 tax form. However the sell to close of the…

I want to file my taxes before the end of February. Every year they seem to delay one or two forms into March or even April. I just got my "preliminary" form for the last account I'm waiting on, but the final won't be available until March. This is already after two delays for this account. What gives?

I used to have two brokerage accounts in Fidelity under one login. When I tried to import the same to TurboTax by connecting Fidelity to TurboTax through login based authentication, only one account's tax document got imported. I tried downloading the tax documents and then uploading the PDFs manually to TurboTax but its giving "unable to import" error without any more specifics. This is very frus…

I know this is said a lot but the credit card company is horrible. Apparently it doesn't matter if you cancel a service they can just take the money out anyway. ELAN is horrible and I know it's going to be a pain but this is the last straw Im moving all accounts to a different service.

I imagine the answer is "Sorry, you'll just have to wait" -- but I received the last of my 1099s yesterday. Unfortunately, the 1099 for my taxable Fidelity brokerage account is still marked as "Preliminary" -- and despite the detailed listing of holdings including it, I see that it is Fidelity's FREL (FIDELITY MSCI REAL ESTATE INDEX ETF) as listed as the sole remaining preliminary. Worse, I notice…

After battling customer service on the phone all day today, I have nowhere else to turn. On Fidelity, I have an individual account and a crypto account. Recently, I started buying crypto with fidelity and sending it to an external MetaMask wallet so that I can stake Ethereum. I have made 10+ transfers with this wallet and everything has seemed to work perfectly. A few days ago, I tried moving some…

Mods blocked my video of Leslie Wexner's testimony but it can be found on YT. What are your thoughts?

My wife and I are retirees, and we have a joint account at Fidelity. It has now been a few months since they blocked the account, and we have not been able to regain access to our account. My wife does not speak English very well, so our son has been helping her with trading and understanding the account. Late last year, we withdrew about 280k in three withdrawals to purchase a house. A few days a…

After getting the Robinhood Gold card recently, the 3% cash back on everything has made my other credit cards, including the Fidelity 2% cash back card, useless. Would love to see Fidelity offer a 3% cash back card. To justify it, require the rewards to be locked into a brokerage account for 1 year, or forfeit the rewards amount if pulled out too early. Win win for Fidelity and most people using t…

Is anyone else seeing this with Fidelity? My 1099 consolidated form release date keeps getting pushed back. It’s moved multiple times now, which is frustrating when you’re trying to plan taxes, Roth conversions, or just file early. What’s odd is that Fidelity’s social media support used to respond pretty quickly, but lately replies have been slow or generic when asking why the date keeps changing.…

So angry right now. Fidelity used to use Symantec VIP authenticator app to provide 6 digit authenticator app. At some point they changed to using the standard TOPT which is compatible with Google Authenticator, Authy, 1password, etc. This is mostly a good thing and I'm glad they did it. BUT THEY DID NOT TELL ME they were switching and just turned off my 2FA. So for some period of time (??) I had n…

I had a $120,000 in a Fidelity IRA that was rolled over from a prior employer's 401k. Someone got into the account with no wrongdoing of my own and this was confirmed by both police investigation and Fidelity. Fidelity is stating that since I didn't contact them within 30 days I am not protected. Their site states if market fluctuations has someone concerned it may be better to not watch it so clo…

Have been really tempted to transfer my ROTH to Robinhood due to their yearly match as well as the transfer match. I’d make like 2,000 from the transfer. My wife has her ROTH in Robinhood and has received almost 800 from the past few years of IRA matches and it’s certainly tempted me. Basically all my stuff is in Fidelity and while I am tempted to do this, Fidelity just seems so much more legit an…

Looking for lowest cost option in terms of fees and expenses not share price. Is there any additional cost in buying Vanguard ETFs through my Fidelity account or should I buy the Fidelity equivalent and what are those?

I am hopefully 3 years from retirement at age 62, and just had a session with my Fidelity advisor to project my income in retirement. I have about $1.8M saved in various types of accounts. I will have a small pension (\~$1.5K/m) and SS will kick in at \~$3700/m at age 67. They projected that I'll easily have $11K/month (I assume after taxes) in the "significantly below average market" projection s…

I requested information from Fidelity regarding an iPhone logging into my account and I asked for clarification since I don't own an iPhone. I noted that my beneficiary had been removed for my largest 401k account. I had a beneficiary for all of my other accounts. That was weird and was the reason why I visited the security dashboard to see if anything was going on: [https://workplacedigital.fidel…

I have a Fidelity brokerage (TOD) account where SPAXX is the core/sweep. I want to park some cash inside the same account, but not in SPAXX, so it’s clearly separate from my “buy stocks” cash. I’m looking for a Fidelity money market fund (Treasury-only or government) that I can just hold as a position. For anyone who’s done this: Which Fidelity MMF tickers actually work in a taxable brokerage acco…

I have a fidelity investment account and am a US citizen. I plan on moving to Spain in the next year and will be applying for Spanish citizenship in 2-3 yrs. I will most likely remain in the EU indefinitely. It is my understanding that fidelity doesn't support management of an account from overseas? What are my options here? Can I transfer my balance to say Schwab?

Maybe I am just paranoid, but this seems pretty sketchy. I had to call a couple days ago, and used the 877 Fidelity number. Upon connection, I was given this new number, and told the 877 number is no longer in use. So I called the 800 number and was met with a prompt to enter my username or social security number, and then to enter my password. I hung up, checked the number, and dialed again. Same…

If you’ve just changed jobs, it’s worth checking whether you have an old 401(k)—a lot of people forget about these accounts after switching employers. Rolling it into an IRA can help your money work harder, give you more control, and simplify your retirement planning. Here’s how to do it in 4 steps: **Step 1: Open a new rollover IRA (if you don’t already have one)** [Choose the right account](http…

This is what happens when you fire a human being and replace it with AI. This is after I downloaded the latest app version 4.26. Fix it!

I got assigned on SLV puts at two different brokers, and the cost basis treatment doesn’t match. Trying to understand what’s going on **Robinhood case** * Sold 2x SLV $85 puts, collected $4.08 credit ($816 total). * Assigned 200 shares (debit $17,000). I expected cost basis to be: $85.00 − $4.08 = **$80.92/share**. Instead, Robinhood shows my SLV average price as **$70.05/share** (total basis $14,…

[https://www.bogleheads.org/forum/viewtopic.php?t=468096](https://www.bogleheads.org/forum/viewtopic.php?t=468096) OP (over there), posted "...We had a meeting with our financial advisor from Fidelity. DW and I are self-directed investors. **We learned that if we maintain a portfolio exceeding $3 million, we could qualify for certain COMPLIMENTARY wealth management services that may be normally of…

Is this just me??? I'm hard pressed to believe the developers designed it this way. I presume it happens elsewhere as well, but I'll just give the example from this morning. Activity Screen Export Excel https://preview.redd.it/8cvcjr8jmwhg1.jpg?width=1432&format=pjpg&auto=webp&s=2a0584b6793b1294745585408797f5cf74d8c433 Opening the resulting spreadsheet in Excel (Office 365), as you can see, all "v…

Discovered that Fidelity disabled price improvement for my account and labeled me as a professional trader. They told me I received about $90k in price improvement over the last year. Apparently my scalping strategy was heavily subsidized by Fidelity. **Has this happened to anyone else? Any luck switching to another brokerage?** I’ve transferred funds to IBKR and Schwab. Plan to test my strategy a…

I've been a Fidelity customer for several years now, and I've noticed a significant shift in my long-term investing strategy since I started using their platform. Initially, I was more focused on short-term gains and market timing. However, with the wealth of resources and tools available at Fidelity, I’ve begun to prioritize a more strategic, long-term perspective. The educational content and ret…

I recently discovered Fidelity Goal Booster and was pleasantly surprised. I didn't find it in the menus but found it searching around. I am just wondering if there are any other such features that maybe are buried or hidden from the menus. Perhaps someone at Fidelity has a few suggestions on some features or products that I can look at. Thanks.

I am thinking about moving my checking and savings from Ally to Fidelity Cash Management as well as move my trading account from IBKR and Roth from M1 Finance. Does the Cash Management from Fidelity have the ability to setup saving buckets like you can in Ally? For example, a bucket for House Downpayment, a bucket for a Wedding, etc.

I recently transferred $5,200 from HealthEquity HSA to my Fidelity HSA. I initiated the transfer from Fidelity's side. To my surprise, despite the fact that HealthEquity lists a $25 partial transfer fee in the Schedule of Fees (seen in the second image), my transaction history actually shows that nothing was charged. So that begs the question of what happened. **Did Fidelity pay the fee? Did my em…

I have set up text and google authenticator for identity verification. Most of the time, Fidelity sends me text msg for verification. Is there anyway I can make Fidelity use authenticator instead of text msg? WHen I go to abroad and won't be able to receive text msg, it will be a problem if Fidelity sends me text msg for verfication.

People often confuse the term Account vs things that go into an account. Part of that may be contributed to by the term "Core Account". Good news: I think Fidelity is migrating to the term "Core Position", which is much better. I understand how the term "Core Account" got started [https://en.wikipedia.org/wiki/Sweep\_account](https://en.wikipedia.org/wiki/Sweep_account) But the use of "Core Positi…